Hacked or Under Attack? Incident Response, 24/7.
If something is happening right now, stop reading and call (800) 270-0016. We're available 24/7. A security engineer starts containing it: isolating machines, cutting the attacker's access, securing email and money, and preserving the evidence your insurer and lawyer will need. Then we get you working again.
What we respond to.
Three kinds of incident account for almost every emergency call we get from Los Angeles businesses. Each one has a first hour that decides how bad it gets.
Ransomware and encrypted systems
Files encrypted, servers down, a ransom note on the screen. We isolate what is infected, stop the spread, find the way in and close it, then restore from clean backups, in the order that gets the business running first.
Hacked email and wire fraud
A mailbox that is sending emails you did not write, a forwarding rule you did not create, an invoice with changed bank details, a wire that went to the wrong account. We lock the account, cut the attacker's sessions, trace what they read and sent, and help you recall funds while the bank still can.
Data breach and exposure
Customer or patient data that may have been taken, an employee who took files on the way out, a vendor who was breached with your data inside. We establish what was touched, preserve the evidence and guide the notification decisions with your counsel.
What happens when you call.
An incident is a sequence, not a service. This is the order we work in, and you will know which step you are on at every point.
Contain
The first hour. Isolate affected machines, disable compromised accounts, revoke sessions and tokens, block the attacker's infrastructure, and stop the bleeding without destroying evidence.
Key features
- Available 24/7, engineer on the call
- Remote isolation of machines and accounts within minutes
- Password and session resets across Microsoft 365 or Google
- Evidence preserved before anything is wiped
Investigate
How they got in, how long they were there, what they touched. Logs, mail rules, sign-ins, endpoint telemetry and backups tell the story; you get it in plain English.
Key features
- Timeline of the intrusion
- Scope of accounts, machines and data affected
- Root cause and the gap that let it happen
- Written summary for insurer, counsel and leadership
Recover
Clean rebuilds and restores in business-priority order, with the attacker's access closed before anything goes back online. Nothing restored on to a network we have not cleared.
Key features
- Restore from clean backups, verified before cut-over
- Rebuild rather than trust compromised machines
- Priority order agreed with you, critical systems first
- Staff back to work with new credentials and MFA
Report and harden
Insurance claims, breach counsel, regulator and customer notification where required, and the controls that make a repeat unlikely. Then, if you want, we stay on as your IT and security team.
Key features
- Cyber-insurance claim documentation
- Notification guidance with your counsel (HIPAA, CCPA, contracts)
- Hardening plan priced and sequenced
- Optional ongoing managed security so it doesn't happen twice
Why call us in an emergency?
Because we answer, and because we have done this before. Methodology IT has run IT and security for Los Angeles medical practices, catering companies, fulfillment warehouses, nonprofits and professional firms since 1997, with a 24/7 Security Operations Center behind every client. We have contained ransomware on a production floor, locked out a fake remote hire who was signing in from fifty networks, and traced hijacked mailboxes back to the phishing email that started it. In an incident you need people who know Microsoft 365, backups, networks and the attacker's playbook at the same time, and who will still be there the week after.
- Available 24/7, security engineer on the call
- Containment starts on the call, not after a contract
- We know Microsoft 365, Google Workspace, backups and networks, which is where incidents live
- Evidence preserved for insurance and legal from the first minute
- Plain-English updates to leadership throughout
- Los Angeles based, on-site when it matters
How an incident engagement works.
Four steps from the emergency call to a business that is back on its feet and harder to hit.
Call
(800) 270-0016, available 24/7. An engineer takes the details, gives you the first three things to do, and starts containment remotely.
Stabilize
Affected machines and accounts are isolated, the attacker's access is cut, and evidence is preserved, usually within the first hours.
Recover
Systems come back in business-priority order from clean backups and rebuilds, with new credentials and MFA for everyone.
Close out
Written incident summary, insurance and notification support, and a hardening plan so the same door is not open next month.
Incident response FAQs
The questions people ask in the first ten minutes of a bad day, from Los Angeles and beyond.
Under attack right now?
Call (800) 270-0016, available 24/7. If it can wait until morning, book a call and we'll assess where you stand. Either way you'll talk to an engineer, not a salesperson.