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Privacy Policy

V1.3 – Last updated May 26, 2026

Methodology IT (the "Company") respects the privacy of its online visitors and customers of its products and services (including, but not limited to methodologyit.tech) and complies with applicable laws for the protection of your privacy.

1. Definitions

Wherever we talk about Personal Data below ("Personal Data"), we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information, for example:

  • your account registration information on our website and in our App;
  • when you request any support from us or report any problem to us;
  • information provided from using certain services or features;
  • information from completion of survey or questionnaire;
  • technical information, including the Internet protocol (IP) address used and your log-in information, browser, time zone setting, browser plug-in types and versions, operating system and platform;
  • details of any transactions, purchases and payments you made;
  • your general interaction with the website, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information;
  • information received from third parties, such as business partners, sub-contractors, payment and delivery services, referrals by other users.

The Company also processes anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. The Company may share anonymous data, aggregated or not, with third parties. Please be aware that the Company may choose to permit third parties to offer subscription and/or registration-based services through the Company's site. The Company shall not be responsible for any actions or policies of such third parties and you should check the applicable privacy policy of such party when providing personally identifiable information.

By using the Company's website, you signify your assent to the Company's privacy policy. If you do not agree to this policy, please do not use the Company's website(s).

2. Why the Company Collects and Processes Data

The Company collects and processes Personal Data for the following reasons:

  • performing our agreement with you to provide content and services, including providing, improving and developing our services;
  • researching, designing and launching new features or products;
  • providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;
  • collecting overdue amounts;
  • responding or taking part in legal proceedings, including seeking professional advice, or for the purposes of the legitimate and legal interests of the Company or a third party;
  • compliance with legal obligations that we are subject to;
  • communicating with you and responding to your questions or requests;
  • direct marketing – we require your consent specifically for this purpose and you may opt out any time;
  • purposes directly related or incidental to the above; or
  • where you have given consent to it.

3. What Data We Collect and Process

3.1 Basic Account Data

When setting up an Account, the Company will collect your email address and country of residence. You are also required to choose a user name and a password. The provision of this information is necessary to register a User Account. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.

During setup of your account, the account is automatically assigned a number (the "ID") that is later used to reference your user account without directly exposing Personally Identifying Information about you.

3.2 Transaction and Payment Data

In order to make a transaction online, you may need to provide payment data to the Company to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code) to the Company, which the Company will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, the Company will receive data from your payment service provider for the same reasons.

3.3 Other Data You Explicitly Submit

We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others. This data includes:

  • Information that you post, comment or follow in any of our Content and Services;
  • Information sent through chat;
  • Information you provide when you request information or support from us or purchase Content and Services from us;
  • Information you provide to us when participating in competitions, contests and tournaments or responding to surveys.

3.4 Your Use of the Websites

We collect a variety of information through your general interaction with the websites, Content and Services offered by us. Personal Data we collect may include, but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data. Likewise, we will track your process across our websites and applications to verify that you are not a bot and to optimize our services.

3.5 Your Use of Services and other Subscriptions

In order to provide you with services, we need to collect, store and use various information about your activity in our Content and Services. "Content-Related Information" includes your ID, as well as information about your preferences, progress, time spent, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.

3.6 SMS Communications

Methodology IT sends short transactional SMS messages to managed-services clients from +1 (855) 416-4504. The subsections below explain what you've opted in to receive and how to opt out.

3.6.1 Consent

By providing your mobile phone number to Methodology IT — through our intake form, our master services agreement, or verbally when you onboard with us — you expressly consent to receive SMS messages from Methodology IT related to support requests you initiate. Consent to receive SMS is not a condition of any purchase. This consent is separate from, and not part of, any other agreement you have with Methodology IT.

3.6.2 What you'll receive

We send SMS for two specific purposes only:

  • Caller-verification one-time codes. A 6-digit code or tap-to-confirm link sent when you call our helpdesk, so the technician on the call can verify it's really you before making any account changes.
  • Account-recovery passes. A short-lived Temporary Access Pass (TAP) code we issue when we reset your Microsoft 365 password at your request.

We do not use this number for marketing, newsletters, or promotional messages of any kind.

3.6.3 Message frequency

Frequency varies and is driven entirely by your own support requests. Most clients receive zero to two messages in a typical month.

3.6.4 Costs

Message and data rates may apply per your mobile carrier's plan. Methodology IT does not charge you for the messages themselves.

3.6.5 How to opt out — reply STOP

Reply STOP to any message and you'll be immediately removed from our SMS list. You'll receive a single confirmation message and nothing else after.

Reply HELP to any message and you'll receive a short reply with our phone number so you can reach a human.

3.6.6 Sample messages you may receive

Methodology IT verification code: 482917. Read this to the agent who called you. The code expires in 10 minutes. Reply STOP to opt out. Reply HELP for help.
Methodology IT support is verifying your identity. Tap to confirm it's you: https://… Expires in 10 minutes. Reply STOP to opt out.

3.6.7 Privacy

We only use the mobile number you provide to send the messages described above. We do not sell, rent, or share your mobile number with third parties for marketing. Our messaging carrier (Twilio, operating as "Twill") processes the SMS on our behalf under their privacy terms, available at twilio.com/legal/privacy.

3.6.8 Contact

Questions about this SMS program: (310) 642-9494 or methodologyit.com.

3.7 Tracking Data and Cookies

We use "Cookies", which are text files placed on your computer, to help us analyze how users use our services, and similar technologies to recognize you and/or your device(s) on, off and across different devices and our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. Although most web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. However, please note that if you do this, you may not be able to access the full functionality of our websites.

3.8 Third Party Services

This website uses Google Analytics, Google Maps, Google Login, Facebook Login, and Twilio (operating as "Twill") for SMS messaging ("Third Party Services"). These services may use cookies or process personal data to help analyze how visitors use the site or to deliver communications. The information generated by these services will generally be transmitted to and stored by the applicable Third Party Service. Please be aware that the Company cannot control the use of cookies or the resulting information by Third Party Services.

3.9 Content Recommendations

We may process information collected under section 3 so that content, products and services shown on our pages can be tailored to meet your needs and populated with relevant recommendations and offers. Subject to your separate consent or where explicitly permitted under applicable laws, the Company may send you marketing messages about products and services to your email address. You can opt out at any time by clicking the "unsubscribe" link provided in every marketing email.

3.10 Information Required to Detect Violations

We collect certain data that is required for our detection, investigation and prevention of fraud, cheating and other violations of applicable laws. This data is used only for the purposes of detection, investigation, prevention and, where applicable, acting on such violations and stored only for the minimum amount of time needed for this purpose.

4. How We Store Data

4.1 Period of Storage

We will store your information as long as necessary to fulfill the purposes for which the information is collected and processed or — where applicable law provides for longer storage — for the storage and retention period required by law.

4.2 Deletion of Data

In cases where Personal Data cannot be completely deleted in order to ensure the consistency of the system or the user experience, your information will be permanently anonymized. The Company is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.

4.3 Location of Storage

The data that we collect from you may be transferred to, and stored at, the United States or a destination outside of your jurisdiction. By submitting your personal data you agree to this transfer, storing or processing of data outside of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.

5. Who Has Access to Data

5.1 The Company and its subsidiaries may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in section 2 above. This includes our overseas offices, affiliates, business partners and counterparts on a need-to-know basis only.

5.2 We may also share your Personal Data with third party providers that provide customer support services in connection with goods, Content and Services distributed via us.

5.3 We may also share your information with our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services.

5.4 The Company may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information.

5.5 While we do not knowingly share Personally Identifying Information such as your real name or email address, any information you share about yourself on your public profile can be accessed by others. If your Personal Data is posted on one of our community forums against your will, please contact us to request its removal.

6. Your Rights and Control Mechanisms

You have the right to:

  • check whether we hold personal data about you;
  • access any personal data we hold about you;
  • require us to correct any inaccuracy or error in any personal data we hold about you;
  • request deletion of your personal data through the deletion of your user account.

7. Children

The minimum age to create a User Account is 18. The Company will not knowingly collect Personal Data from children under this age. The Company encourages parents to instruct their children to never give out personal information when online.

8. Contact Info

You can contact the Company's data protection officer at: hello@methodologyit.tech · www.methodologyit.tech

9. Revision Date

This privacy policy was last updated on May 26, 2026. The Company reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.