An inflight caterer's operations platform.
AI reads the order; kitchen, shopper, driver and accountant work from one ticket
Where they started.
A caterer for private flights out of Los Angeles — operators send an order, and a meal is prepped, packed and delivered planeside on a deadline that doesn't move. Orders arrived as free-form emails, PDFs and spreadsheets in a dozen formats. Someone re-typed each into accounting, someone else wrote the kitchen tickets, someone else built the shopping list, and the delivery run was planned from memory. It worked because the people were good. It didn't scale, and every re-type was a chance for a wrong item on a plane.
Key obstacles to overcome.
The hurdles they needed to clear.
Every format but the right one
Emails, forwarded PDFs, scanned attachments and spreadsheets, each keyed by hand into accounting.
One order, four hand-offs
Sales, kitchen, purchasing and delivery each rebuilt the order for their own use, with nothing linking the copies.
A catalog of thousands
Matching a customer's wording to the right catalog item was tribal knowledge.
The data had to stay theirs
The system needed to run in the client's own cloud, on their accounting data, under their control.
How we approached it.
A comprehensive approach to modernizing their IT infrastructure.
AI intake
An AI model reads each incoming order — email body, PDF, even a scanned attachment — and produces a structured order: customer, aircraft, delivery time, every line item.
Catalog matching with a human check
Each line is matched to the accounting catalog with a confidence score; staff confirm or correct the exceptions instead of re-typing everything.
One ticket, every department
The confirmed order flows to kitchen station boards, a consolidated shopping run grouped by store section, and delivery routes grouped by terminal — and back into accounting as the invoice.
A customer portal on the same backend
Operators place and track orders themselves; status changes made by staff appear on the customer's timeline.
Built in their tenant
The platform runs in the client's own cloud environment with a nightly bridge to their on-premises accounting system, so the data and the system belong to them.
Measurable impact.
Lasting results that compound over time.
Re-typing eliminated
Orders enter once, by machine, and are confirmed by a person.
Matching that gets better
Automatic line matching improved from roughly one line in six to two in three during the build, with staff handling the rest.
Fewer hand-off errors
Kitchen, shopping and delivery work from the same confirmed ticket.
Customers see their own status
The portal answers "where's my order?" without a phone call.
A platform, not a project
Sales, kitchen, purchasing, delivery and accounting modules delivered as fixed-price phases on one shared core.
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