Co-Managed IT for Your In-House Team.
You already have an IT person, or a small IT team, and you want to keep them. What they don't have is a security operations center, senior engineers to call, anyone covering nights and vacations, or time for projects. Co-managed IT gives them that backing from the team that has run Los Angeles IT since 1997, while your people keep ownership of the users and the business.
How we can help.
Most companies with their own IT staff call us for one of these reasons, and many for all of them.
Security your team can't staff alone
Round-the-clock monitoring, threat detection, patching and hardening run by our security team. Your IT person hears about an alert only when it needs their decision.
Senior engineers behind your team
Specialists to call for the problems that need one: network redesigns, Microsoft 365 and Azure, firewalls, identity, and the outage that starts at 4 PM on a Friday.
Coverage and project hands
Nights, weekends, vacations and sick days covered, plus people for the migrations, office moves and rollouts that never fit around the daily tickets.
What co-managed IT includes.
You decide the split. These are the pieces clients usually hand us.
24/7 monitoring and security
Our security operations center watches your devices and accounts overnight and on weekends, and acts before a problem spreads.
Key features
- Endpoint detection and response on every device
- Security operations center coverage, day and night
- Patching for Windows, macOS and third-party apps
- Monthly security report your team can take to leadership
Shared tools and documentation
The same management platform we run for our own clients, with your team logged in alongside ours.
Key features
- Remote monitoring and management
- Ticketing and documentation your staff can use
- Backup monitoring and restore testing
- Device and licence tracking
Helpdesk overflow and after-hours
Extra hands when the queue backs up, and someone answering when your team is off.
Key features
- Overflow tickets when your team is buried
- After-hours and weekend support
- Vacation and sick-day coverage
- Clear rules for who picks up what
Projects and compliance
The bigger work your staff never gets a clear week for.
Key features
- Migrations, office moves and new locations
- Microsoft 365 and Azure configuration
- HIPAA, SOC 2 and cyber-insurance evidence
- Budget and roadmap input for leadership
Why co-managed IT with Methodology IT?
Your IT person knows your business better than any outside firm will, and replacing them would be a mistake. What wears them down is being the only person who can fix things, which means no real vacation and nobody to call at 2 AM. We fill in around them. We have run IT for Los Angeles medical practices, law firms, nonprofits and manufacturers since 1997, so our engineers have already seen most of the problems your team will hit, and our security team watches the environment around the clock. Your staff stay in charge of the users and the priorities, and they never face a crisis alone.
- Your IT staff keep ownership of users and priorities
- 24/7 security monitoring and response behind them
- Senior engineers on call for escalations
- After-hours, weekend and vacation coverage
- Shared tools and documentation, nothing hidden
- A local Los Angeles team, on site when it matters
How co-managed IT starts.
Four steps from a first conversation to a split that works.
Meet your team
We sit down with your IT staff and leadership to hear what they handle today and where they are stretched.
Assess the environment
Security, backups, documentation and tooling, reviewed and written up, with the gaps ranked by risk.
Agree the split
A written responsibility matrix covering what your team owns, what we own, and how tickets and escalations move between us.
Run it together
Our tools and security go live, your team gets access, and we review how it's going every quarter.
Co-managed IT FAQs
What IT leaders and business owners ask before bringing us in alongside their staff.
Want backup for your IT team?
Book a free assessment and bring your IT person along. We'll look at what they're carrying, find the gaps, and tell you what we'd take off their plate first.